Roots Recovered LLC
Last Updated: June 28, 2026
1. Introduction
Roots Recovered LLC (“Roots Recovered,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including citizenship by descent assistance, genealogical research, and related legal and administrative support.
2. Information We Collect
We may collect the following categories of information:
- Identity and contact information: name, address, email, phone number, date and place of birth.
- Genealogical and ancestral data: family histories, vital records (birth, marriage, death certificates), naturalization records, and related documentation.
- Government-issued identifiers: passport numbers, national identification numbers, and similar documents necessary for citizenship applications.
- Financial information: billing details and payment records.
- Communications: correspondence between you and our team.
3. How We Use Your Information
We use your information to:
- Provide citizenship, genealogical, and related services;
- Prepare, review, and submit applications and supporting documentation to relevant authorities;
- Communicate with you regarding your case;
- Process payments;
- Comply with legal and regulatory obligations.
4. Legal Basis for Processing
Where applicable (including under the EU/EEA General Data Protection Regulation), we process your personal data on the basis of: your consent; performance of a contract; compliance with legal obligations; and our legitimate interests in providing and improving our services.
5. How We Share Your Information
We do not sell your personal information. We may share it with:
- Government agencies, courts, and consulates as required to process your application;
- Partner firms and licensed professionals (e.g., attorneys, translators) assisting with your case;
- Service providers who support our operations (e.g., payment processors, IT providers);
- Authorities when required by law or legal process.
6. International Data Transfers
Because our services involve foreign citizenship applications, your information may be transferred to and processed in countries outside your country of residence, including Italy, Poland, and others. We take reasonable steps to ensure such transfers comply with applicable law.
7. Data Retention
We retain your information for as long as necessary to provide our services and to comply with legal, accounting, or reporting obligations. Retention periods may be extended where required by applicable law.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you;
- Request correction or deletion of your information;
- Object to or restrict certain processing;
- Withdraw consent;
- Request data portability;
- Lodge a complaint with a supervisory authority.
To exercise these rights, contact us at the address below.
10. California Privacy Rights
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to deletion, and the right not to be discriminated against for exercising your rights. We do not sell personal information.
11. Children’s Privacy
Our services are not directed to children under 16, and we do not knowingly collect their personal information except as part of a family’s citizenship application provided by a parent or guardian.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Roots Recovered LLC
intake@rootsrecoveredllc.com